Everything starts with a connection: relationships, car batteries, business, and Internet access. We can’t offer relationship advice and prefer public transportation or ride sharing, but we understand business and wireless connectivity. Hotel properties need reliable Wi-Fi for business operations, to be sure, but also for guest satisfaction. As a recent report about online hotel reviews indicates, a negative Wi-Fi experience in your hotel taints the guests’ entire experience. Here are some technical tips for ensuring guests connect every time.
Position Wall Plate APs in Each Guest Room
A great connection every time begins in the guest’s room. It matters less to them that they can connect in the lobby than it does that they can connect from their bed. To ensure they easily connect to Wi-Fi in their room, place wall plate access points (APs) in each guest room. Providing an AP for each room prevents connectivity interference from structures like firewalls, elevator shafts, and stairwells as well as competing bandwidth requirements from other guests lodging nearby.
Install High-Density APs Throughout the Rest of the Property
While guests primarily want to connect in their rooms, they also want to be able to connect poolside, in the lobby, in the fitness center, at the spa, and in the hotel bar. The solution for connectivity in common areas lies in providing APs that are designed to handle high-density environments. Unlike wall plate APs, these APs will be expected to support multiple, simultaneous demands for connectivity and bandwidth simply because they are placed in areas where more people congregate.
Provide Indoor and Outdoor Wi-Fi Coverage on the Hotel Property
Guests want to be able to stream Spotify while they exercise in the fitness center. They want to be able to access social media while they lounge by the pool. They want to be able to check email from the patio at the hotel restaurant. In other words, guests want Wi-Fi without boundaries. For the best connectivity across the entirety of your property, install indoor and outdoor APs. Hoteliers would be ill-advised to use the same APs for both locations as outdoor APs must withstand dust, temperature changes, and inclement weather. Use APs that have been engineered to function outdoors for the optimal guest experience.
Segment the Network Using Dynamic VLAN (DVLAN)
A hotel’s wireless network is used by staff, management, and guests. However, to ensure optimal connectivity for all parties, that network must be segmented. Think of it as directing cars to different roads to prevent a traffic jam. In the past, network managers would create multiple SSIDs to navigate this challenge. That still meant guests were competing with each other for bandwidth. Intelligent controllers alleviate the bandwidth competition by dynamically creating personal area networks (PAN) for each guest. Guests’ connected devices remain on their PAN as they move throughout the property, and the PAN is automatically deleted when the guest checks out of the hotel to ensure security.
Not only does this solution positively impact connectivity and bandwidth demands, it also provides a more secure connection for guests throughout their stay. Having a PAN means other guests cannot access their activity through the network, preventing intentional hacking and accidental casting.
Seamless Connectivity on the Move
Each of the aforementioned tips will improve guest connectivity, but for the most optimal connectivity experience, it’s best to implement all of the tips to work together. Each device accentuates the performance of the other for a total wireless solution for any enterprise.
Want more information about how to provide a great connected experience for your guests? Talk to a Samsung hospitality Wi-Fi expert. The consultation is free.SCHEDULE A CONSULTATION