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HospitalityHospitality - Hotels

6 Hotel Wi-Fi Solutions That Lower Property Overhead and Make Staff More Efficient

By June 29, 2018 No Comments

Managers who aren’t on the lookout for ways to lower overhead and improve efficiency should re-evaluate their career path. It’s as much a part of doing business as payroll and inventory. Hoteliers are no exception. The good news is that you’re reading an article for some insight into more ways to improve.

 

1 – High-Density Wi-Fi Supports IoT-Powered Preventative Maintenance

The best way to escape costly repairs on your property is to perform routine preventative maintenance as outlined by the manufacturer. As more and more (appliances) migrate to the Internet of Things (IoT), maintenance crews are empowered to resolve problems before they affect the guests or become more costly. When HVAC systems, security devices, utilities, pools, and equipment find their way online, they can send notifications to a hotel facilities crew about scheduled maintenance as well as potential trouble. This means less time spent by employees diagnosing problems, less money spent on repairs that could have been prevented, and longer life spans for your capital expenditures.

 

2 – Beacon Technology Tracks Staff, Inventory, and Foot Traffic Patterns

Beacon technology and Wi-Fi sensors placed throughout a hotel property gather valuable information from other devices in their proximity. Track foot traffic patterns using location data. Track housekeeping staff’s productivity and location to streamline tasks. Track inventory automatically instead of counting it manually. Use this information to decide where to install digital displays, anticipate guest preferences, replace inventory, and respond to guest needs more promptly by delegating the task to the staff member closest to the guest.

 

3 – Data-Driven Decisions Conserve Resources and Increase Customer Satisfaction

Using the same Wi-Fi-empowered beacon technology mentioned in the previous paragraph, coupled with an engaging loyalty app, hotels can gather guest analytics. Demographic information, likes and dislikes, in-room preferences/requests, food orders, and traffic patterns inform management in ways that allow for more strategic decision-making as it relates to guest services. When individual guest data is grouped together with that of other guests over the course of many months, it reveals peak and off-peak times and seasons for better staffing, where guests collectively spend the most time on the property for amenity development, and which marketing messages pushed through the loyalty app were effective for which demographic for future reference.

 

4 – Wi-Fi and IoT Minimize Utility Costs, Make Properties More Environmentally Friendly

Use Wi-Fi to connect hotel HVAC, lighting, security, and other systems to the Internet of Things. This enables these systems to be managed by automation. Thermostats automatically adjust for empty rooms, conserving electricity. Lights turn off after a certain amount of time. All systems alert a facilities manager to the need for preventative maintenance or potential problems, saving money on costly repairs that would otherwise be necessary.

 

5 – Dynamic VLAN Enables Wireless Communication and Mobility for Hotel Staff

How much more efficient would your hotel staff be if they had wearables or carried mobile devices with them throughout their shifts? Not only is there an added level of accountability when managers can monitor where staff spend their time, but there is also an added ability to communicate with staff in real time as they work.

For instance, if a staff member is delivering room service to room 453, he is more readily available to respond to a need in room 472 than someone in the lobby would be. From an efficiency standpoint, this saves steps, time, and energy while simultaneously improving the guest experience.

Wireless tracking and communication like this requires a wireless network that can handle the demand without negatively affecting guests’ access to the network. Dynamic VLAN (DVLAN) assigns guests their own personal area network (PAN), freeing up the staff to use wireless devices for operations.

Similarly, this wireless strategy requires coverage of the entire property to function optimally. So, in addition to DVLAN, the network needs to be constructed by APs that perform seamless handoffs as staff carry the device from one location to another.

 

6 – Quality Wi-Fi is Essential for Cloud-Based Property Management Systems (PMS)

Property Management Systems are designed to facilitate all of the tasks and building maintenance issues addressed above. For true mobility and an optimal performance from your PMS, you need a reliable, full-coverage wireless network on the property. For an in-depth discussion about this, read our previous blog post entitled “A PMS is Only as Good as the Hotel Wireless Network That Supports It”.

Taking into consideration all of these Wi-Fi solutions for efficiency and overhead reduction, it’s easier to see why hoteliers are shifting their view of Wi-Fi from an expense to an investment.

For more information about hotel Wi-Fi solutions, schedule time to speak with a Samsung hospitality expert. The consultation is free.

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